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Deliverability

Last Update 2 years ago

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How to troubleshoot domain authentication errors

Binna

Last Update 2 years ago

If you’re experiencing domain authentication errors with Seamailer, don’t worry! This guide will walk you through common troubleshooting steps in a simple way.

Step 1: Double-Check Your DNS Records
  1. Log in to Bluehost and go to your Domains section.
  2. Open the DNS Management tab for your domain.
  3. Compare the DNS records (TXT, CNAME, SPF, etc.) you added in Bluehost with the records provided by Seamailer.
    • Ensure there are no typos in the values or hostnames.
    • Confirm that each record type (TXT, CNAME) matches Seamailer’s instructions.

Pro Tip: If you’re unsure about a record, copy it again directly from Seamailer and re-enter it in Bluehost.

Step 2: Check for Propagation Delays
  • DNS changes can take up to 48 hours to propagate globally. If you recently updated the records, it might just need more time.
  • Use a DNS lookup tool (e.g., MXToolbox) to check if the records have propagated.


Step 3: Resolve Conflicting or Duplicate Records
  1. Look for old or conflicting DNS records in Bluehost that might interfere with Seamailer:
    • SPF: There should only be one SPF record. If you see more than one, merge them or keep the Seamailer-provided one.
    • CNAME: Ensure no duplicate entries for the same subdomain.
  2. Delete unnecessary or duplicate records.


Example for SPF Records:

If you already have an SPF record like this:
v=spf1 include:other-service.com ~all
Add Seamailer’s entry like this:
v=spf1 include:other-service.com include:seamailer.com ~all

Step 4: Verify Seamailer’s Configuration
  1. Go to the Domain Authentication section in Seamailer.
  2. Confirm you’ve entered the domain name exactly as it appears in Bluehost (e.g., example.com vs. www.example.com).
  3. Click the Verify button again after ensuring all records are correct.


Step 5: Clear Cache or Use Incognito Mode
  • Sometimes cached data in your browser can cause errors. Try accessing Seamailer in Incognito Mode or clearing your browser’s cache, then verify again.
Step 6: Contact Support if Needed
  1. If all else fails, reach out for help:
    • Bluehost Support: They can confirm that your DNS records are correctly set up.
    • Seamailer Support: Our team can troubleshoot and guide you through the process.
Common Issues and Solutions

Issue: SPF record already exists
Solution: Merge existing SPF records into one as shown above.

Issue: Verification fails immediately
Solution: Wait a few hours for propagation and try again.

Issue: Record type mismatch (e.g., TXT)
Solution: Ensure the correct record type (TXT, CNAME) is used for each entry.

Issue: Email still lands in spam

Solution: Add additional records like DKIM and DMARC for better email deliverability.

Final Tip: Be Patient

DNS updates don’t happen instantly, but with careful checking and the steps above, you’ll resolve authentication errors and get Seamailer running smoothly! 😊

🫴 Get the Support You Need!

Don’t navigate your email marketing journey alone! If you have questions or need assistance, reach out to our dedicated support team today at [email protected].

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